[INVISION COMMUNITY INSIDER] Coming Soon: Email Bounce Management

[NewsBot]

On our cloud platform, we handle email for you. To ensure email deliverability we have to keep our "score" high which means we are very strict about managing email sending.

Right now, our systems monitor when an email bounces or is reported as spam. For spam reports we immediately stop sending to that email to ensure a good sending score. For bounces, it depends on the type of bounce but they will eventually be blocked as well.

This is great for sending scores but sometimes emails get blocked when they should not. People might accidentally click mark as spam. Their email provider might be having technical problems one day causing bounces that then get resolve. The list goes on.

Bounce Management

We are adding the ability for you to view reports on bounced/complaint emails, take action on member accounts (purge them or mark them as no notifications), and unblock emails that our platform may be refusing to email.

A few notes on unblocking: we have to impose some limits of course. Spam complaint blocks can only be unblocked one time. If a second spam complaint for same email address comes in then no further sending will happen (ever). Bounce emails can be unblocked five times.

A further note on spam complaint emails: depending on the nature of the complaint, they may not be able to be unblocked. Sometimes a spam complaint comes in and is targeted to the source (your community) and other times is targeted to the platform (our entire infrastructure). If it's targeted at our systems globally, then you would not be able to unblock it. But then, who wants to keep emailing someone who marks you as spam anyway!

 

This new feature will be available on all of our packages except Beginner.

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