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How to deal with toxic members within your community. View the full article

Driving improvements across your business. Wyświetl pełną treść wpisu

Driving improvements across your business. View the full article

Your 10 point plan for a successful migration. We take you through all the steps you should consider before, during and after migrating to Invision Community. From drawing up your migration plan, to managing your members. Wyświetl pełną treść wpisu

The term "flame-wars" was coined way back in the 1970s when computer scientists talking in the first electronic discussion boards noticed that here was "an escalation of critical comments and an increase in the frequency with which people would respond with short negative messages." For anyone that has ventured into the comment section of Youtube, read Twitter for more than a few minutes or frequented active forums will know that our behaviour hasn't improved. Sherry Turkle, Ph.D., a psychologist and professor at MIT, conducted hundreds of interviews over 15 years and found that "we allow ourselves behaviours online we never would in person." These interactions aren't just restricted to strangers on social media as Turkle notes that "we do things online that hurt and damage real relationships". Why is this? Tom Sander, executive director of the Saguaro Seminar project on civic engagement at the Harvard Kennedy School, explains that having the ability to be anonymous "can be a real attraction if no one knows you have a drinking problem or depression. The Internet can be useful in allowing people to anonymously 'come out' about their problems and get support. But it is also an Achilles heel. If people don't know who you are, you are much more likely to say things in a nasty or snarky tone. In general, we invest less in our reputation in online groups because it is easier to exit them and join other groups. In real space, if you don't get along with your neighbour, you're less likely to say something really nasty, because moving out of town is costly." A lot of toxicity is from those who just like hearing themselves talk, or feel better when they put others down. Some people think they are clever and witty by using sarcasm and pointing out the flaws in another's argument. Here's a few ways to manage negativity in your community. Model your ideal behaviour The simplest and most effective way to manage negativity in your community is to be the behaviour you seek. Ensure your replies and friendly and polite. Be fun where appropriate and learn about your regular members. Make sure your team is visible and post regularly so the community feels well run and someone is on hand to deal with issues when they arise. Your community will follow suit and replicate your behaviour. When your community is positive and helpful, toxicity and negativity find it very hard to get a foothold. Your members will weed it out and correct those members for you. Have clear guidelines Socious's Senior Director of Community Management, Katie Bapple advises moderators not to be impulsive when dealing with toxic members. "Controversial community members should not be dealt with compulsively; have reasonable guidelines and policies in place that draw a clear line, so you know when it's been crossed." A clear and well-written community guidelines document won't stop trouble from occurring, but it will provide your team with clear boundaries and protocols to follow. Have a light touch with moderation tools It's easy to reach for the moderation tools when you see toxic or very harmful posts in a topic. It only takes a few clicks, and you can remove it from view and pretend it didn't happen. However, much like a child trying to get his parent's attention, the more you try and silence them, the louder and more insistent they will be to get heard. They'll very likely return more inflamed and vitriolic than before. Unless the content crosses the boundaries you have set for your community; it is often more productive to post a polite reply gently guiding the discussion back on track and thank contributors for their input so far. If this doesn't de-escalate the situation, then: Make it private Open a dialogue with the offender to try and calm the situation. Often this act alone makes the member feel valued and transforms them into a happy and productive member of the community. Just remind them of the boundaries set out in your community guidelines. At least you will stop the member from continuing to post in public areas and derailing topics. Use the appropriate moderation tool Invision Community is packed with tools to help manage toxicity and negativity. However, reaching right for the ban button may not be the best course of action. Consider a warning, which the member must acknowledge before posting again. Keep it friendly and polite and to the point. If the behaviour continues, then consider a short term block. Often an enforced 48 hours away from the community is enough to regain some perspective. Don't assume it'll go away The truth is people love drama, and most people are drawn towards negativity. We can't help but look when we come across a vehicle accident, and sadly, it's largely the same in a community. It might be tempting to keep on scrolling and hope that it all sorts itself out. Likely, it won't, and intervention will be required. That might be a polite, friendly reminder to get the topic back on track, or contacting the member in private. Either way, the best approach is to nip it in the bud with a light touch before it spins out of control, and more forceful action is required. You can't please everyone It should be a last resort, but your community may not be a good fit for everyone. If that is the case, then you can consider a permanent ban, or demoting the member into a read-only member group. Ultimately though negativity and toxicity are pretty rare in an upbeat and productive community. Most quarrels are fixed quickly, and it's rare to find a troll determined to corrupt your community. Identify your boundaries and educate your community on what is not acceptable and be proactive when issues arise, and you'll keep sentiment positive. If you run your own community, I'd love to know what tips you can share on dealing with negativity and toxicity. Let me know below. View the full article

The modification allows you to change the appearance and add many functionalities to manage records. Requires Pages (CMS) application. Demo => https://1shot2kill.pl/portal/ Settings allow: Possibility to hide the author in a record, The ability to show the category where the record is located along with its personalization, The ability to show the number of reactions in the form of graphics, Option to show the number of record comments, The ability to show the number of views of the record, Highlight the first letter of the record with the option of changing the color and size of the letter, Additional Font Awesome Icons in any version (Even Font Awesome 5), The option of hiding the "Read more" button and its personalization, Customizable block of records ============================= Modyfikacja umożliwia zmianę wyglądu oraz dodanie wielu funkcjonalności do zarządzania artykułami. Wymagane jest posiadanie aplikacji Pages (CMS). Demo => https://1shot2kill.pl/portal/ Ustawienia umożliwiają: Możliwość ukrycia autora w rekordzie, Możliwość pokazania kategorii gdzie znajduje się dany rekord wraz z jego personalizacją, Możliwość pokazania ilość reakcji w postaci grafik, Możliwość pokazania ilość komentarzy rekordu, Możliwość pokazania liczbę wyświetleń rekordu, Wyróżnić pierwszą literę rekordu wraz z możliwością zmiany koloru oraz wielkości litery, Dodatkowe ikony Font Awesome Icons w dowolnej wersji (Nawet Font Awesome 5), Możliwość ukrycia przycisku "Czytaj więcej" oraz jego personalizacja, Możliwość dostosowania bloku rekordów View the full article

Emotion is energy in motion. Today’s article is the last element in our Sense of Community series, and it’s also the most powerful. It allows new communities to win over legacy ones; niche communities to triumph over generic platforms; and impassioned communities to outlast everyone. It’s also the hardest element to cultivate. What is it? According to a survey by psychologist Dr. Jenny Fremlin, shared emotional connection accounts for the single largest factor of community-building. In fact, almost half of all respondents in her research identified shared emotional connection as the factor most important to their community. How do you cultivate the principle of shared emotional connection? New Members For new members, your goal is to initiate them in your community’s rituals and connect them with other outstanding members who will help reinforce your community’s spirit. Induction – Joining your community should be the beginning of a member’s community story, which means leaving a part of himself behind and fostering a new selfhood for your community. Make induction an important part of onboarding a new member. Honor his new membership with community gifts. Require him to fulfill rituals that are unique to your community. Demand that he open himself to the community, the challenges he faces, and what he hopes to receive. By doing so, you are asking the new member to invest a part of their emotional selves in the community from the very beginning. Greater Contact – The more that people interact, the more likely they are to bond. Just like in the real world when a new visitor walks into a room and no one talks to him, he’s likely to leave. But if you can introduce him to other members, invite him to a table with other new members who also recently joined, or connect him with a mentor, then he’s more likely to stay. You can accomplish the same in your community. Connect members as much as possible, which spark new friendships. Existing Members For existing members, deepen their sense of shared emotional connection with these strategies. Community Story – Develop a story for your community, a narrative that is being written by and for members. It brings all members together in a common sense of history, and even though not all members may have participated the entire time, they identify with the story. Why was your community founded? Are you tackling a challenge in the world? Did you undergo a major obstacle? Are you aspiring to improve the world? Where are you going? Write down your past, present, and future and invite members into the living story of your community. Community Projects – All too often, community admins launch projects on their own or with an inner circle of staff. Launch a project that’s open to everyone, where all members can participate, give feedback, and contribute. Define a beginning and end to the project, which helps members with closure and remembrance (“Did you remember the time when we helped on XYZ project?”) . Industry Changes – What are disruptions that are happening in your field or industry? Is it affecting anyone you know? How do you feel about it? Is it positive or negative? How significant is the change? Use these shared events to get people disclosing their emotions about these disruptions, which helps form an emotional connection with others who are experiencing the same. The strongest bonds are among people who undergo a crisis together. Honor & Humiliation – Finally, the personal growth of members is punctuated by the highs and lows of their membership from rewards that highlight special achievement to penalties that discipline bad behavior. These moments of recognition and humiliation unlock joy and pain, which emotionally bond the member to your community. The strongest emotional bonds are experienced by those who traverse the greatest emotional journey – they come to your community as immature or inexperienced, and through rewards and moderation, grow to become a better person through your community. Members visit your community for all sorts of reasons. But out of all reasons, one stands above all others: shared emotional connection. There’s no one way to cultivating a shared emotional connection. Every community will be unique. You and your Invision Community must write your own individual story, cultivate your own special volkgeist, and honor and humiliate members in your own extraordinary way. The energy and emotion of your community will be uniquely yours. In the end, you want to foster your own “community of spirit” among members, an exceptional sense of purpose and friendship wrapped in shared emotion that no other community can match. View the full article

When your customers buy or use your products, they will have many questions. They may have issues using the product, or they may have requests for future versions based on their needs. Managing and responding to those questions and requests quickly increases conversion, satisfaction and the likelihood or purchasing again. The statistics back this up. There is no doubt that unless you have a support community for your brand, you are not delivering the best experience for your customers and risk losing them to competitors that do. "We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos Building a support community around your product or service will positively drive your business across all departments from product development through sales and into customer support. Let's break it down and look at the key benefits for each department. Customer Service Encouraging your customers to visit your support community is the simplest way to reduce the cost of supporting your product or service. Creating a self-help culture allows other more experienced customers to offer assistance and troubleshoot any problems they have. 73% of customers fall in love with a brand because of friendly customer service representatives.** Quite often, new customers encounter the same issues that would flood customer support if they were all channelled to your support desk. For example, consider a company that produces an internet-enabled smart device. Less technically savvy customers will likely contact support to troubleshoot initial connectivity issues which can quickly be resolved by peers in the support community. These questions and answers form a crowdsourced knowledge base that will allow customers to help themselves without any intervention from your team. Furthermore, these questions will feature in external search results, driving more traffic to your site. Sales The primary purpose of your community may have initially been to help support your customers, but it quickly becomes a valuable resource to help drive sales. Your support community will be a relaxed place where customers talk to each other honestly and openly. They will be less inhibited than they would if they were talking to your sales agents. Customers might be discussing a need for more functionality that you have in another product or service. Your sales team can move these conversations from the community to your CRM to curate new sales leads. 72% of customers will tell 6 people or more if they have a satisfying experience. - Esteban Kolsky Customers that have had positive interactions with their peers and members of your support team will become advocates for your brand. They will help sell your product over social media and among their friend circles. Given than 90% of customers are influenced by a positive review when buying a product*, having brand advocates is critical to your growth. Marketing There are several costly routes to learning about your customers and their wants and needs. You can conduct external surveys, or pay for research groups to look at your products and offer feedback. 56% of customers don't mind sharing their personal information in exchange for better service.** The most effective method is to look at your community. Your customers will be posting their thoughts daily. They'll tell you exactly how they use your products, offering you valuable insight into the problems they are solving with your product. This information should be used as the basis of new marketing campaigns. Project Development Your support community is a direct line to your customers. You no longer need to use external tools and services to determine which features you should add next. You'll be told directly! 55% of customers are willing to spend more money with a company that guarantees them a satisfying experience.** You'll find that some feature requests bubble up regularly. These are the ones you will want to move to your product roadmap. Invision Community allows you to segment your community into private areas for beta testing. Your developers can interact with this group to work directly with your customers to shape new functionality. Harnessing analytical data will inform development decisions. Invision Community can track keywords in user-generated content. If you have released a new feature, you can track how often it is mentioned in conversations to monitor its uptake. 52% of customers believe that companies need to take action on their feedback.* Setting up your Invision Community Now we've looked at the compelling reasons you should create a support community around your products, let's take a look at how to set up your Invision Community. Support Desk Invision Community has a fully-featured built in support desk functionality. Commerce has all the features you need, including multiple support desk categories, reply by email, pre-written reply templates and private notes. However, if you already use another support desk such as Zendesk then our API tools mean that Invision Community can integrate with your existing support flow seamlessly. Keyword Tracking Invision Community allows you to track how often specific words or phrases. This is useful to monitor which of your products are trending or monitoring uptake on new features. To set this up, visit the Statistics section of the Admin CP. Question and Answers To formalize a support or ideation area within your support community, Invision Community offers a Question and Answer forum type. Question and Answer forum types allow your members to post questions and enable other members to upvote the questions and replies. Your support team can also flag specific responses as the "best answer" which turns historical questions into a crowdsourced knowledge base. Showcasing Great Content Invision Community has several tools to highlight great customer-created content. You can pin topics, and feature specific replies within those topics. You can also convert posts into new articles within a formal knowledge base or blog to further help your customers find the right answers to their questions. Extensibility Invision Community has OAuth and a REST API out of the box. This means it's trivial to extend Invision Community to work within your existing flows. Integrate Invision Community to your SalesForce CRM and Zendesk support systems seamlessly. Create a federated search to integrate your external knowledge base with client-generated knowledge. The options are limitless, and we can take care of any custom integrations for you. If you have any questions, please let me know below, or contact us to see how we can help you harness the power of community for your business. * https://www.customerthermometer.com/customer-service/customer-service-and-satisfaction-statistics-for-2019/ ** https://www.qminder.com/customer-service-statistics/ View the full article

Acme Theme Choosing the font color, the theme has many settings and can be fully customized. It's perfect for all forums, beautifully displaying all site content. Possibility to change header, slider, navigation, popus, forms, comments and much more.. Permanent support - Write me a private message and you will receive the rank of customer on the youtheme.net (click) View demo (click) Username: demo Password: youthemedemo New Dark Theme ACP (Click for full size) Theme by ? YouTheme.net View the full article

This plugin will create a link to a popup on forum view to display who posted and how many posts users have made in the topic. Setting: Groups allowed to view the popup View the full article

Chinese Language for Invision Community 4.x (China 中国) 官方9个插件都有做简体中文语言包 System 系统 Forums 论坛插件 Blogs 博客插件 Calendar 日历插件 Pages 专栏插件 Converter 转换器插件 Downloads 下载插件 Gallery 相册插件 Commerce 商城插件 View the full article

Traditional Chinese language for Invision Community (台灣) 官方9個插件都有做繁體中文語言包 System 系統 Forums 論壇 Blogs 博客 Calendar日曆 Pages 專欄 Converter 轉換器 Downloads 下載 Gallery 相簿 Commerce 商城 View the full article

A simple plugin that improves the display names of Amazon S3 storage configurations. When you add an Amazon S3 bucket storage configuration, only the bucket name is displayed in the overview and settings lists. This makes it hard (close to impossible) to differentiate between different configurations, if you use the same bucket more than once, e.g. the same bucket with different bucket paths. This plugin appends the bucket path, if set, to the display name of Amazon S3 storage configurations. There are no settings or options, you just enable the plugin and let the magic happen. View the full article

I've said before that when I visit a new website, I often look for a link to their community. It's not uncommon for some brands to have a link to their Twitter account and Facebook page, with a hashtag they'd like you to use when discussing their products. That is an audience, not a community. A true community encourages group conversation and empowers people to contribute ideas, promotion, content and support. A community gives its members a true sense of belonging and more importantly it provides a sense of identity. A community is an ongoing dialogue between you and your customers. It allows you to nurture and grow relationships far beyond what is possible with a hashtag on Twitter. Now consider an audience. Let's say you and 500 other people go to a venue to watch a stand-up comic perform. There may be a little interaction between the comic and the audience, but you are there to be quiet and listen. When the show is over, you go home. Now imagine that instead of going home after the show, you all spend a while talking about the show and the comic. You talk about which bits you enjoyed and which bits made you laugh the most. You compare this comic with other favourites. You share video clips and jokes. This is a community. An audience will follow you and consumes what you broadcast, but it is a one-dimensional relationship. Consider the case of Lush Cosmetics, who earlier this year removed their Facebook Group and replaced their community with a Twitter feed and an app "where the latest digital experiments unfold". I feel this is a missed opportunity to bring customers together to talk about Lush products, share tips, reviews and builder a stronger relationship with Lush. I've also seen startups trying to build a community on Instagram with a hashtag. They tend to search popular hashtags in their business niche and attempt to befriend individuals who are active with those hashtags intending to broadcast their information. This is all fine, but they are just curating an audience. A community is more than a list of followers, and it's impossible to control what content is tagged with hashtags. Just ask McDonalds who quickly realised this with their 'McDStories' campaign. What do you think? Let me know below. View the full article

Version 4.4.6 is a maintenance update to fix issues reported since 4.4.5. Wyświetl pełną treść wpisu

Version 4.4.6 is a maintenance update to fix issues reported since 4.4.5. Wyświetl pełną treść wpisu

Dark theme based in gray and purple colors built by Ibai Valencia for FMSite. Features: Adds a customizable footer. Adds a flag to the toolbar (next to the notifications icon) when there's some content queued for moderation. Adds logos and icons to the code in order to export the web as webapp, share content, etc. How to customize footer: Go to edit code, then to the core->global->footerFMSite template bit. Edit it as you wish. You can see a demo here: https://www.fmsite.net View the full article

The application Mail.ru Integration allows your users to log in to Invision Community using an account in Mail.ru. In addition, it adds a button to share content in social network My [email protected]. View the full article

Yandex Login Handler - application, which allows your users to log in to Invision Community using their Yandex account. View the full article

The OK.ru Integration app allows your users to log in to Invision Community using their account on the Odnoklassniki social network. In addition, the application adds a button to share content. View the full article

This simple plugin returns the feature from IPB 3.x.x: it allows navigate to first unread post from topic view. View the full article

Demo Modern & Classic Theme For All community See screenshots For Features ? View the full article

Welcome to the TINYKING DARK THEME This is a simple and clean Dark Theme with a mix of blue and orange colors (my favorite) and with very few image files added (2 to be exact - body background and no-image attachments background). This theme was fully built using only the custom.css file and I tried to make it in a way that is easy to understand what affects what. As you can see in the prints or demo, I added a custom header, but you can easily change it to the standard IPS header by simply deleting some lines of code that are marked on the custom.css. DEMO: ( user: demoIPS / pass: demoIPS ) This Theme was built and tested on the IP Standard Suite 4.4 which means this theme only works with the following applications: IPS Forums IPS Clubs IPS Calendar Sorry but I can't test and optimize this theme for applications like Blogs or Gallery as I don't own them. View the full article

Gamozilla is a modern gaming theme comes with awesome features and fully customizable colors. Pre-build with a Dark and Light Versions in the theme Palette option. And a unique body color transparent effect that mixes with your body background Image you choose. DEMO Key Features Palette. 2 color schemes. Dark & Light versions. One click to switch your website between a Dark and Light color schemes. You can also customize from any of the colors schemes you want all within theme settings. Color Management %99 all theme colors are customizable with color settings. Without touching a line of code you can change the entire front-end colors all in a theme editing page. Customize colors of CK Editor, Widgets, Navigation's, Social links, Topic background, Author panel background, Forms & Toggles, Pagination & tabs, Buttons, Notifications, Messages...etc). Forum Category Styles. Set a custom background, title background, colors, and a cover to specific forums. No custom css or coding knowledge is required, All you have to do is selecting forums and apply your colors. Footer. Enable/Disable footer. optionally show/hide on mobiles and tablets. Editor field column. with a header text field and a Truncatable option. Custom HTML field column. provided with a sample for quick links. Pages application column to get records from database. Color settings for footer background, Header color, Text color & link hover color. Upload a background image for footer, with an optional setting to apply opacity. Advanced Footer Application. With advanced footer application you can have ultimate footer columns. Add footer rows, Add any number of custom column blocks, feed from all IPS applications. add different footers for different themes and more... Custom Widgets. Add Two Editor field widgets to show on top or bottom of your website. Optionally show it to specific pages like Registration, Login, Staff directory, User profiles ...etc). Set user group permissions, customize colors and backgrounds. Great for guest messages, or custom html. Advanced Custom Widgets Plugin. Advanced custom widgets allows you to add Sticky and Normal custom TXT and HTML widgets to your website. Each widget you add is fully customizable with its own configuration settings. RTL Support. Theme add-ons Swiper Slider. Swiper is a powerful and a modern touch slider integrated in this theme, You can add 5 custom slides. also feeds from Pages app. Enable/Disable Swiper. Who can see. Where to show. Excludable from IPS applications and other pages on the site. Add custom slider height. Show pagination. Show navigation. Enable/Disable Autoplay. Loop Mode. Swiping mode. Lazy Loading. Add a texture overlay. Add a color overlay. Sliding Effects. Custom Slider content CSS, background color, Title color and title font size. Slider image position. 5 Custom and reorderable Sliders. Each slider have its own Editor field, Title field, Image field and User group permissions. Swiper Slider Application With swiper slider application you can add infinite custom sliders, and feed from IPS applications ( Downloads, Pages, Gallery ). on thefly add/edit sliders. give permissions for those you want to add sliders and more... News Ticker. With this horizontal and auto scrolling news ticker present headlines or minor updates on your website. Customize background and text color of tickers. Add a news ticker title with options to customize background, text color. News Ticker Plugin News Ticker plugin comes with many more options and configurations to customize including a couple more different styles. and on the fly add/edit tickers with options for who can add/edit... and more... Free Resources This theme is included with the following paid resources A different article styles. Copyright text removal If you must remove the copyright notice on bottom of the theme. you need to purchase the theme copyright removal plugin. IPSkit.com Theme Copyright Removal View the full article

Info It's just a simple plugin, wich add acp and mcp icons in userbar menu ( desktop & mobile ) No need to configure this plugin, just install and enjoy! Note: This plugin doesn't work with custom userbar ( modified and moved in other html file ) Support: Use pm! If you like this plugin, rate this plugin! View the full article